FAQ

Welcome to the Anne Jackson Hart FAQ page!
We’re here to provide clear and concise answers to your questions. If you need further assistance, please don’t hesitate to contact us.

Question #1: How long will it take to receive my order?

Answer:
Below are the estimated delivery times for all packages:

  • Handling time: 1-2 business days
  • Transit Time: 10-12 business days
  • Estimated total delivery time: 11-14 business days

For more details, refer to our Shipping Policy.

Question #2: Do you offer free shipping?

Answer:
We offer free shipping to addresses in the USA, on orders over $75. For more information, please check our Shipping Policy.

Question #3: What payment methods do you accept?

Answer:
We accept the following payment methods to accommodate our customers’ preferences:

  • Shop Pay
  • PayPal
  • Google Pay
  • Visa
  • MasterCard
  • American Express
  • Discover
  • Diner's Club
  • Elo
  • JCB
  • UnionPay
  • Apple Pay

For more details, refer to our Payment Policy.

Question #4: What if I receive a defective product?

Answer:
If you receive a defective product, we will replace it at no cost to you. Please inform us and return the product within 30 days. You can find more details in our Return Policy.

Question #5: Can I cancel my order after it’s placed?

Answer:
Yes, we offer a 24-hour cancellation window. If you wish to cancel your order within this time, contact us, and we’ll cancel your order without any charges.

Question #6: What is your return policy?

Answer:
We offer a simple and easy return process. Please visit our Return Policy page for complete details.

Question #7: When will I get my refund after returning a product?

Answer:
Once we receive and inspect your returned item, your refund will be processed. It typically takes 10 business days for the refund to appear on your original payment method, depending on your bank or payment provider. For more details, please refer to our Refund Policy.

Question #8: How can I contact customer support?

Answer:
You can reach our customer support team by visiting the Contact page or sending an email to our support team.

Question #9: Do you ship internationally?

Answer:
No, we currently ship only within the United States.

Question #10: Do you have a physical store location I can visit?

Answer:
No, we are an online-only store, which allows us to provide the best prices and widest selection. We ship products from our warehouse.

Question #11: Can I place a bulk order for my business or organization?

Answer:
Yes, we accept bulk orders. Please contact our customer support for more details.

Question #12: What is the process for exchanging a product?

Answer:
To learn more about exchanging a product, please visit our Return Policy page.

Question #13: How can I track my order?

Answer:
You can track your order through the Track Order page on our website.

For More Information:

Tel: +1-844-200-3900
Address: 6929 N Hayden Rd, Suite C4-264, Scottsdale, AZ, 85250, USA
E-Mail: anne@annejacksonhart.com

Contact Form

Customer service hours: Monday to Friday: 9:00 am to 17:00 pm 

We do our best to reply to your e-mail within 24/48 hours.